General Terms and Conditions (GTC) of the Alaskan Malamute Ranch Lapland AB

1. Scope

1.1. These General Terms and Conditions (AGB) apply to all services provided by Alaskan Malamute Ranch to guests (hereinafter referred to as “Guest”). This includes dog sledding tours, holiday home rentals, the sale of vouchers, and all other activities offered by the provider.
1.2. By booking a service, using accommodation, or purchasing a voucher, the guest accepts these AGB.

2. Booking and Payment

2.1. After booking, the guest will receive an invoice. A deposit of 30% of the total price is due within 30 days after receipt of the invoice.
2.2. The remaining amount is due no later than one week before the start of the trip.
2.3. For last-minute bookings (within 30 days before the trip), the full amount is due immediately after invoicing.

3. Vouchers

3.1. Ordering and Shipping
Vouchers can be purchased on-site or by ordering via email, phone, or our website. The voucher will be shipped to the buyer’s provided address after full payment is received. Additional shipping fees may apply, which will be stated during the ordering process.
3.2. Redeeming Vouchers
3.2.1. Vouchers can only be redeemed for the services specified on the voucher. If no specific service is indicated, the voucher is valid for all services offered by us.
3.2.2. Cash or partial redemption of the voucher value is excluded.
3.2.3. Vouchers are valid only until the expiration date specified on the voucher. After the expiration date, the voucher becomes void. The legal statute of limitations of three years remains unaffected.
3.3. Loss or Damage
We are not liable for the loss, theft, or damage of vouchers. Replacement vouchers will not be issued.
3.4. Right of Withdrawal
3.4.1. When purchasing a voucher remotely (e.g., by phone or email), the statutory right of withdrawal for consumers applies. The buyer may withdraw from the purchase within 14 days of receiving the voucher without giving a reason.
3.4.2. The right of withdrawal expires if the voucher has already been fully or partially redeemed.
3.4.3. The withdrawal must be sent in writing to [contact address]. Any return shipping costs are borne by the buyer.

4. Cancellation Policy

4.1. General Conditions
4.1.1. Cancellations must be sent in writing via email to the provider.
4.1.2. The provider reserves the right to postpone the booking in case of unforeseen events such as extreme weather conditions, health problems (human or dog), or force majeure. The guest will receive an alternative date or a refund.

4.2. Cancellation Policy for Accommodation Rentals and Adventure Week
4.2.1. Cancellations up to 30 days before arrival will result in a refund of the deposit.
4.2.2. Cancellations within 30 days before arrival will not result in a refund of the deposit.
4.2.3. Cancellations within 7 days before arrival will result in a full charge.

4.3. Cancellation Policy for Dog Sledding Tours
4.3.1. Cancellations up to 14 days before the scheduled date will result in a refund of the deposit.
4.3.2. Cancellations within 14 days before the scheduled date will not result in a refund of the deposit.
4.3.3. Cancellations within 48 hours before the tour will result in a full charge.

4.4. Special Rules for Cancellations by the Provider
4.4.1. The provider reserves the right to postpone or cancel bookings in the event of:

• Extreme weather conditions that jeopardize the safety of guests or animals.

• Health problems with the dogs or staff.

• Guests being under the influence of alcohol or drugs or in a condition that prevents them from participating in the activity.
  4.4.2. In these cases, an alternative date will be offered. If this is not accepted, the guest will receive a full refund.

5. Liability Disclaimer

5.1. The provider is not liable for the loss or damage of personal items of the guest, such as cameras, mobile phones, glasses, or other valuables used during activities or in the accommodation.
5.2. The guest participates in the offered activities at their own risk. The provider is not liable for injuries or accidents caused by overestimating one's abilities, insufficient equipment, or extreme weather conditions.

6. Health and Suitability of the Guest

6.1. The guest is obliged to inform the provider about any health issues that might affect their ability to participate in the activities before the tour.
6.2. The provider reserves the right to exclude guests from participation if they are not physically capable of safely completing the activity. In such cases, no refund will be provided.

7. Behavior During Activities

7.1. The guest agrees to follow the instructions of the provider and its staff.
7.2. Guests under the influence of alcohol or drugs will be excluded from activities. In such cases, no refund will be provided.
7.3. The provider reserves the right to terminate activities or exclude guests if their behavior jeopardizes the safety of others.

8 A. Damage to Equipment and Gear Provided by the Operator

8 A.1. As part of the activities, the operator provides guests with equipment and gear, including but not limited to harnesses, leashes, waist belts, sleeping bags, tents, safety equipment, headlamps, and any other materials required for the proper conduct of the activities.

8 A.2. The guest is obliged to use all provided equipment carefully, properly, and strictly in accordance with the instructions given by the operator.

8 A.3. The guest shall be liable for any damage to the operator’s equipment or gear caused by intentional or negligent conduct, including damage caused unintentionally (“by accident”).

8 A.4. Normal wear and tear as well as age-related or usage-related deterioration resulting from proper and intended use shall not be considered damage and are expressly excluded from this provision.

8 A.5. The operator is entitled to charge the guest for the costs of repair, replacement, or re-acquisition of damaged equipment, provided that the damage exceeds normal wear and tear.

8 A.6. If damaged equipment is temporarily or permanently unusable and cannot be replaced in time, the guest shall also be liable for any resulting consequential damages, in particular for:

• loss of use,

• additional procurement or rental costs,

• additional expenses for substitute solutions,

• loss of income if activities or programs (e.g. Adventure Weeks) cannot be carried out in whole or in part.

8 A.7. If the guest’s behavior endangers the safe use of the equipment, the operator reserves the right to exclude the guest from further participation in the activity. In such cases, no refund shall be granted.

8 B. Bringing Pets and Liability

8 B.1. Pets are only permitted with prior agreement of the operator.

8 B.2. During the period from 1 April to 30 September, a maximum of one to two dogs may be brought into the accommodation. An additional fee and an increased final cleaning fee will be charged. The exact amount will be communicated in advance and stated in the booking confirmation.

8 B.3. The guest is obliged to keep the accommodation and its furnishings clean and in good condition. If dogs cause excessive soiling, damage, or additional cleaning requirements, the guest shall bear the costs for cleaning, repairs, and any potential loss of income resulting from temporary non-rentability.

8 B.4. A valid dog liability insurance policy must exist for each dog and must be proven prior to arrival.

8 B.5. The operator reserves the right to refuse the bringing of dogs on a case-by-case basis if this is necessary for reasons of safety, animal welfare, or in the interest of the operator’s own dogs.

9. Waste Separation and Environmental Protection

9.1. Sweden has strict waste separation rules. The guest is obliged to dispose of waste in the designated containers (e.g., for paper, plastic, glass, metal, organic waste, and residual waste).
9.2. If the guest fails to separate waste correctly, the provider reserves the right to charge an additional fee for waste disposal.

10. Use of the Accommodation

10.1. The guest is obliged to handle the accommodation and its furnishings with care. Damage must be reported to the provider immediately.
10.2. Check-in and Check-out Times

• Check-in: Check-in is available from 15:00 p.m.

• Check-out: Check-out must be completed by 10:00 a.m.
  Other times can be individually agreed upon with the provider in advance.
  10.3. Before departure, the guest must ensure that the accommodation is returned in an orderly condition. Waste must be disposed of properly, and any major dirt should be removed. Otherwise, an additional cleaning fee may be charged.
  10.4. The provider reserves the right to require a deposit for the accommodation, which will be refunded after departure, provided no damage is found.

11. Smoking

11.1. Smoking is strictly prohibited in all indoor areas.
11.2. Smoking outdoors is only allowed in designated areas. Cigarette waste must be disposed of in the provided containers.
11.3. Smoking near the dogs is also strictly prohibited. The protection and well-being of the dogs take precedence.
11.4. Violations may result in an additional cleaning fee and exclusion from accommodation or activities.

12. Alcohol and Drugs

12.1. The consumption of alcohol or drugs is prohibited during participation in activities.
12.2. Guests under the influence of alcohol or drugs will be excluded from participation. No refund will be provided in this case.

13. Guest’s Own Responsibility

13.1. Extreme Weather Conditions
The guest is aware that activities in the wilderness of Lapland may take place under extreme weather conditions. It is strongly recommended to dress appropriately and bring the necessary equipment.
13.2. Physical Requirements
The guest is responsible for checking their physical suitability for participation in the activities. The provider reserves the right to exclude guests who are not capable of safely participating in the activities.
13.3. Meals and Equipment
The guest is responsible for their own meals and equipment unless explicitly provided by the provider.
13.4. Injuries and Health Damages
The provider is not liable for injuries or health damage caused by overestimating one’s abilities, insufficient equipment, or extreme weather conditions.

14. Price Adjustment for Long-Term Bookings

14.1. For bookings made more than 12 months in advance, the provider reserves the right to make a price adjustment if significant changes occur in operating costs, energy prices, or other major cost factors between booking and service date.
14.2. The price adjustment will be a maximum of 10% of the originally agreed price and will be communicated to the guest in writing at least 3 months before the start of the service.
14.3. If the price adjustment is unacceptable to the guest, the guest has the right to cancel the booking free of charge within 14 days of receiving notice of the price adjustment.

15. Travel Guarantee

15.1 Visita Travel Guarantee
The provider is a member of Visita, the Swedish hospitality industry association. As part of this membership, the provider is obligated to offer a travel guarantee in accordance with Swedish legislation for package travel and linked travel arrangements. This guarantee secures customer funds so that, in the event of the provider’s insolvency, any payments already made are refunded or the booking is transferred to an alternative date.

15.2 Validity of the Guarantee
The travel guarantee only applies in the event of the provider’s insolvency and exclusively covers the services included in the booking.

15.3 Obligation to Inform
In the event of insolvency, the provider will actively implement the travel guarantee and inform the guest as soon as possible. Guests are then entitled to a refund or an alternative date, depending on the terms of the guarantee.

16. Applicable Law

16.1 Swedish Law
All contracts concluded between the provider and the guest are governed by Swedish law. The place of jurisdiction for all disputes arising from these contracts is the provider’s registered office in Sweden, unless mandatory legal provisions stipulate otherwise.

16.2 European Consumer Protection Laws
Despite the application of Swedish law, all rights of the guest under applicable European consumer protection legislation remain unaffected.

17. Regional Conditions
17.1. In the Lapland region, temporary power outages may occur due to weather or external circumstances. The provider is not liable for such events but will make every effort to remedy the situation as quickly as possible.
17.2. Water supply comes from a natural source, which may cause fluctuations in water pressure or temporary limitations. This does not constitute a defect of the accommodation.
17.3. Natural and environmental influences (e.g., snow, ice, cold periods, wildlife encounters) are part of the wilderness experience and do not constitute grounds for complaints.​

17. Regional Conditions

17.1. In the Lapland region, temporary power outages may occur due to weather conditions or external circumstances. The provider accepts no liability for this but will do its best to remedy the situation.
17.2. The water supply comes from a natural source. As a result, fluctuations in water pressure or temporary limitations may occur, which do not constitute a defect of the accommodation.
17.3. Natural and environmental influences (e.g. snow, ice, cold periods, wildlife) are part of staying in the wilderness and do not constitute grounds for complaint.

18. Use of Photos, Videos and Visual Material

18.1. Photos and videos taken by Guests on the premises of Alaskan Malamute Ranch Lapland AB or during activities (e.g. dog sledding tours) may be used exclusively for private, non-commercial purposes.

18.2. The commercial use of image or video material – including but not limited to advertising, product placements, social media collaborations, influencer content, sponsorships, company websites, marketing, or the promotion of the Guest’s own services – is strictly prohibited without the provider’s prior written consent.

18.3. The transfer of image or video material to third parties (e.g. companies, associations, media, photographers, influencers) for commercial or promotional use is likewise prohibited without the provider’s written consent.

18.4. Photos or videos showing the dogs, hosts, staff, the premises, or trademarked content of Alaskan Malamute Ranch may not be used to promote the Guest’s own products, services, or other projects.

18.5. The use of drones is only permitted with the provider’s prior written consent. For safety reasons, the use of drones near the dogs is generally prohibited.

18.6. Photos taken by the provider (e.g. during tours) may be used for the provider’s private or promotional purposes with the Guest’s consent. Refusal of consent has no effect on the booking or participation in activities.

18.7. Withdrawal of Consent:
The Guest may withdraw their consent to the use of their image at any time with effect for the future. Already published photos and videos do not have to be removed retroactively for reasons of proportionality and technical feasibility.

18.8. In the event of violations of these provisions, the provider reserves the right to take legal action and claim damages.

18.9. During activities, photos or videos may be taken in which Guests are identifiable. The provider will explicitly ask Guests on site whether they agree to the use of such recordings for its own purposes (e.g. website, social media, print media, advertising).

18.10. Guests may object to the use of their images at any time, both on site and afterwards. An objection can be made informally by e-mail and applies from the time it is received.

19. Transfer of the Booking

19.1. The transfer of a booking or the assignment of the contract to third parties is only permitted with the prior written consent of the provider.
19.2. Without such consent, the provider has the right to refuse the stay or participation in activities without any entitlement to a refund.

20. Winter Conditions, Snow and Ice

20.1. The Guest acknowledges that paths, parking areas, and outdoor steps may be slippery or difficult to walk on at times due to local weather conditions, even with regular clearing and gritting.
20.2. Use is at the Guest’s own risk. The provider is not liable for injuries or damage caused by typical winter conditions (e.g. slipperiness, ice, snow accumulations, limited visibility).
20.3. The Guest is obliged to wear suitable winter clothing and footwear.

21. Contact with the Dogs

21.1. Contact with the dogs is only permitted when accompanied by the provider or upon explicit instruction.
21.2. Entering the kennel independently or approaching the dogs without permission is prohibited.
21.3. Violations may result in exclusion from activities. In such cases, there is no entitlement to a refund.

22. Duty of Supervision for Children

22.1. Parents or legal guardians bear full responsibility for their children during the entire stay.
22.2. Children must be supervised at all times, in particular:
– in the vicinity of the dogs,
– near fire pits,
– on natural terrain,
– on slippery or uneven surfaces.
22.3. The provider accepts no liability for damage resulting from a lack of supervision.

23. Parking and Liability for Vehicles

23.1. The provider makes parking spaces available but accepts no liability for damage to vehicles caused by weather conditions, snow loads, ice, falling branches, wildlife, or third parties.
23.2. Parking is at the Guest’s own risk.

24. Animal Welfare and Dog Behavior

24.1. Alaskan Malamute Ranch Lapland AB works exclusively with living animals. Sled dogs are not machines but living beings with individual character, daily condition, and natural needs.

24.2. The course, speed, route, and duration of the tour may vary depending on weather, snow and ice conditions, the dogs’ health, motivation, or workload. This does not constitute grounds for reduction, refund, or compensation.

24.3. The provider will always make decisions in the best interest of the dogs. This includes breaks, route adjustments, early termination of the tour, or short-term changes. These decisions are binding.

24.4. The Guest agrees to treat the dogs with respect, not to give them instructions independently, and to refrain from any behavior that may stress, overstrain, or endanger them.

24.5. The provider reserves the right to exclude Guests from the activity if their behavior poses a risk to the dogs or the team. In such cases, no refund will be given.