General Terms and Conditions (GTC) of the Alaskan Malamute Ranch
1. Scope
1.1. These General Terms and Conditions (AGB) apply to all services provided by Alaskan Malamute Ranch to guests (hereinafter referred to as “Guest”). This includes dog sledding tours, holiday home rentals, the sale of vouchers, and all other activities offered by the provider.
1.2. By booking a service, using accommodation, or purchasing a voucher, the guest accepts these AGB.
2. Booking and Payment
2.1. After booking, the guest will receive an invoice. A deposit of 30% of the total price is due within 30 days after receipt of the invoice.
2.2. The remaining amount is due no later than one week before the start of the trip.
2.3. For last-minute bookings (within 30 days before the trip), the full amount is due immediately after invoicing.
3. Vouchers
3.1. Ordering and Shipping
Vouchers can be purchased on-site or by ordering via email, phone, or our website. The voucher will be shipped to the buyer’s provided address after full payment is received. Additional shipping fees may apply, which will be stated during the ordering process.
3.2. Redeeming Vouchers
3.2.1. Vouchers can only be redeemed for the services specified on the voucher. If no specific service is indicated, the voucher is valid for all services offered by us.
3.2.2. Cash or partial redemption of the voucher value is excluded.
3.2.3. Vouchers are valid only until the expiration date specified on the voucher. After the expiration date, the voucher becomes void. The legal statute of limitations of three years remains unaffected.
3.3. Loss or Damage
We are not liable for the loss, theft, or damage of vouchers. Replacement vouchers will not be issued.
3.4. Right of Withdrawal
3.4.1. When purchasing a voucher remotely (e.g., by phone or email), the statutory right of withdrawal for consumers applies. The buyer may withdraw from the purchase within 14 days of receiving the voucher without giving a reason.
3.4.2. The right of withdrawal expires if the voucher has already been fully or partially redeemed.
3.4.3. The withdrawal must be sent in writing to [contact address]. Any return shipping costs are borne by the buyer.
4. Cancellation Policy
4.1. General Conditions
4.1.1. Cancellations must be sent in writing via email to the provider.
4.1.2. The provider reserves the right to postpone the booking in case of unforeseen events such as extreme weather conditions, health problems (human or dog), or force majeure. The guest will receive an alternative date or a refund.
4.2. Cancellation Policy for Accommodation Rentals and Adventure Week
4.2.1. Cancellations up to 30 days before arrival will result in a refund of the deposit.
4.2.2. Cancellations within 30 days before arrival will not result in a refund of the deposit.
4.2.3. Cancellations within 7 days before arrival will result in a full charge.
4.3. Cancellation Policy for Dog Sledding Tours
4.3.1. Cancellations up to 14 days before the scheduled date will result in a refund of the deposit.
4.3.2. Cancellations within 14 days before the scheduled date will not result in a refund of the deposit.
4.3.3. Cancellations within 48 hours before the tour will result in a full charge.
4.4. Special Rules for Cancellations by the Provider
4.4.1. The provider reserves the right to postpone or cancel bookings in the event of:
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Extreme weather conditions that jeopardize the safety of guests or animals.
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Health problems with the dogs or staff.
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Guests being under the influence of alcohol or drugs or in a condition that prevents them from participating in the activity.
4.4.2. In these cases, an alternative date will be offered. If this is not accepted, the guest will receive a full refund.
5. Liability Disclaimer
5.1. The provider is not liable for the loss or damage of personal items of the guest, such as cameras, mobile phones, glasses, or other valuables used during activities or in the accommodation.
5.2. The guest participates in the offered activities at their own risk. The provider is not liable for injuries or accidents caused by overestimating one's abilities, insufficient equipment, or extreme weather conditions.
6. Health and Suitability of the Guest
6.1. The guest is obliged to inform the provider about any health issues that might affect their ability to participate in the activities before the tour.
6.2. The provider reserves the right to exclude guests from participation if they are not physically capable of safely completing the activity. In such cases, no refund will be provided.
7. Behavior During Activities
7.1. The guest agrees to follow the instructions of the provider and its staff.
7.2. Guests under the influence of alcohol or drugs will be excluded from activities. In such cases, no refund will be provided.
7.3. The provider reserves the right to terminate activities or exclude guests if their behavior jeopardizes the safety of others.
8. Pets and Liability
8.1. Pets are allowed with prior agreement. The guest is responsible for ensuring that brought pets do not cause disturbances or damage.
8.2. A valid liability insurance for dogs must be provided before arrival.
8.3. The guest is liable for any damage caused by their pets, both in the accommodation and during activities.
9. Waste Separation and Environmental Protection
9.1. Sweden has strict waste separation rules. The guest is obliged to dispose of waste in the designated containers (e.g., for paper, plastic, glass, metal, organic waste, and residual waste).
9.2. If the guest fails to separate waste correctly, the provider reserves the right to charge an additional fee for waste disposal.
10. Use of the Accommodation
10.1. The guest is obliged to handle the accommodation and its furnishings with care. Damage must be reported to the provider immediately.
10.2. Check-in and Check-out Times
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Check-in: Check-in is available from 10:00 a.m.
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Check-out: Check-out must be completed by 3:00 p.m.
Other times can be individually agreed upon with the provider in advance.
10.3. Before departure, the guest must ensure that the accommodation is returned in an orderly condition. Waste must be disposed of properly, and any major dirt should be removed. Otherwise, an additional cleaning fee may be charged.
10.4. The provider reserves the right to require a deposit for the accommodation, which will be refunded after departure, provided no damage is found.
11. Smoking
11.1. Smoking is strictly prohibited in all indoor areas.
11.2. Smoking outdoors is only allowed in designated areas. Cigarette waste must be disposed of in the provided containers.
11.3. Smoking near the dogs is also strictly prohibited. The protection and well-being of the dogs take precedence.
11.4. Violations may result in an additional cleaning fee and exclusion from accommodation or activities.
12. Alcohol and Drugs
12.1. The consumption of alcohol or drugs is prohibited during participation in activities.
12.2. Guests under the influence of alcohol or drugs will be excluded from participation. No refund will be provided in this case.
13. Guest’s Own Responsibility
13.1. Extreme Weather Conditions
The guest is aware that activities in the wilderness of Lapland may take place under extreme weather conditions. It is strongly recommended to dress appropriately and bring the necessary equipment.
13.2. Physical Requirements
The guest is responsible for checking their physical suitability for participation in the activities. The provider reserves the right to exclude guests who are not capable of safely participating in the activities.
13.3. Meals and Equipment
The guest is responsible for their own meals and equipment unless explicitly provided by the provider.
13.4. Injuries and Health Damages
The provider is not liable for injuries or health damage caused by overestimating one’s abilities, insufficient equipment, or extreme weather conditions.
14. Price Adjustment for Long-Term Bookings
14.1. For bookings made more than 12 months in advance, the provider reserves the right to make a price adjustment if significant changes occur in operating costs, energy prices, or other major cost factors between booking and service date.
14.2. The price adjustment will be a maximum of 10% of the originally agreed price and will be communicated to the guest in writing at least 3 months before the start of the service.
14.3. If the price adjustment is unacceptable to the guest, the guest has the right to cancel the booking free of charge within 14 days of receiving notice of the price adjustment.
15. Travel Guarantee
15.1 Visita Travel Guarantee
The provider is a member of Visita, the Swedish hospitality industry association. As part of this membership, the provider is obligated to offer a travel guarantee in accordance with Swedish legislation for package travel and linked travel arrangements. This guarantee secures customer funds so that, in the event of the provider’s insolvency, any payments already made are refunded or the booking is transferred to an alternative date.
15.2 Validity of the Guarantee
The travel guarantee only applies in the event of the provider’s insolvency and exclusively covers the services included in the booking.
15.3 Obligation to Inform
In the event of insolvency, the provider will actively implement the travel guarantee and inform the guest as soon as possible. Guests are then entitled to a refund or an alternative date, depending on the terms of the guarantee.
16. Applicable Law
16.2 European Consumer Protection Laws
Despite the application of Swedish law, all rights of the guest under applicable European consumer protection legislation remain unaffected.